Privacy Policy

Sarwaa House of Brands

Last updated: 12 October 2026

This policy explains how Sarwaa House of Brands (Sarwaa, we, us) collects, uses and protects personal information. It covers our website, sarwaa.in, and our businesses: Cafe Sarwaa, Beach Cafe, Cafe Kapi, Praana Spa, Praana Ayur Spa, Nidra, Villa Gramam, ORMA Souvenirs and House of Sarwaa.

Information we collect

  • Information you give us: your name, phone number, email address and booking details when you make a reservation, buy something, or contact us by phone, WhatsApp, email or our website.

  • Visit and service details: the services, treatments, stays or orders you book with us, and any preferences or health notes you share with us for spa treatments.

  • Reviews and feedback: if you leave a public review of one of our businesses on Google, we can see your public display name, rating and comment.

  • Website data: basic technical data, such as browser type and pages visited, that is collected automatically when you use sarwaa.in.

How we use it

  • To confirm and manage bookings, orders and stays.

  • To answer your questions and send updates about your booking.

  • To respond publicly to reviews you leave about our businesses.

  • To improve our services and train our staff on guest feedback.

  • To meet legal, tax and accounting requirements.

We do not sell your personal information.

Google user data

We use the Google Business Profile API, with authorization from the account that manages our listings, to read the reviews left on our own Google Business Profiles and to post owner replies to them.

  • What we access: review text, star rating, the reviewer’s public display name and the review date, for our own business locations only.

  • How we use it: to write and post a reply to each review, and to send our management team an internal summary of low-rated reviews so they can follow up.

  • Automated processing: the review text is sent to Anthropic’s Claude API to help write each reply. It is not used to train AI models.

  • Storage: we keep review content (display name, rating, comment and date) in an internal spreadsheet used only by our management team to track and respond to reviews. We do not publish it or sell it.

  • Sharing: we do not share Google user data with third parties except the service providers described above, as needed to provide this function. We do not use it for advertising.

Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

Sharing with service providers

We use trusted providers to run our business, such as booking systems, payment processors, messaging tools (for example WhatsApp via Gallabox) and the Anthropic API. These providers process data only on our behalf and only for the purposes described in this policy.

How long we keep it

We keep personal information only as long as needed for the purposes above, or as long as the law requires, for example tax records.

Your choices and rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete the personal information we hold about you, or withdraw your consent. To do this, contact us using the details below. Public reviews you post on Google are managed by Google. You can edit or delete them from your Google account.

Security

We take reasonable steps to protect personal information from loss, misuse or unauthorized access. No method of transmission or storage is completely secure.

Changes to this policy

We may update this policy from time to time. The Last updated date at the top shows when it last changed.

Contact us

Sarwaa House of Brands, Bal Mahal, opposite All India Radio, DPI Road, Vazhuthacaud, Thiruvananthapuram, Kerala 695010. Email: tigiphilip@gmail.com